Política de reembolso

We want you to be completely satisfied with your purchase from CasualFlow5G. If for any reason you are not satisfied with your purchase, we offer a 30-day return policy. Read these 3 scenarios carefully.

1)  if your purchase is in processing time that is 3-5 day, you can change or request or return your payment as you did. After 5 days the package is already on the way and we cannot stop it. Your order is going to your destination.

2) You have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You must also have the receipt or proof of purchase.

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Please note that items sent back to us without prior authorization will not be accepted.

To start a return, please contact us at casualflow5g@gmail.com .or call 646-353-5409. Returns must be sent to the following address: 600 Broadway, suite 200 #399, Albany, New York 12207, United States.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


3) We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit car company to process and post the refund too.